Grievances and wellbeing
How to complain, who answers, and how fast. Plus wellbeing.
Effective date: 20 October 2026. Last updated: 20 October 2026. Written to India’s Digital Personal Data Protection Act, 2023 and its Rules. Questions about this page: grievance@thefingene.com.
How to complain
| Step | Where | Response time |
|---|---|---|
| 1. Support | support@thefingene.com | Acknowledged within 48 hours |
| 2. Grievance Officer | Lavanya P., Grievance Officer, grievance@thefingene.com | Acknowledged within 48 hours, resolved within 30 days |
| 3. Privacy matters | Privacy team, privacy@thefingene.com | Resolved within 30 days |
| 4. Escalation | Data Protection Board of India, or the consumer forum | As per their process |
Wellbeing
Fingene works close to money shame, anxiety and regret, so we hold ourselves to a duty of care. Fino never shames you or ranks you against others by wealth. Insights are patterns, not verdicts. If you tell Fino you are in distress, it stops coaching, responds with care and points you to Tele-MANAS (14416) and KIRAN (1800-599-0019), both free and open any time.
Fingene is not a medical or mental-health service.
Find your Fingene.
Find your Fingene.
Five minutes, no bank login. Prefer to skip it? Create an account and start tracking instead.