Answers,in plain language.
Getting started, the Scan, privacy and your data, billing, Fino. Search below, or pick a topic. Still stuck? Write to support@thefingene.com.
Getting started
Your first few minutes with Fingene.
9 answersPrivacy and data
What we collect, what you control, and how to leave.
9 answersPlans and billing
Plans, payments, renewals and refunds.
9 answersFino and Steer
How Fino behaves, and how to turn it down.
9 answersScan and Genes
Questions about your result.
9 answersWellbeing and troubleshooting
When things feel heavy, and when something does not work.
Common questions.
What is Fingene?
Fingene is a behavioural finance companion. It learns how you feel when you spend, and shows you the patterns in everyday words. It is educational and never gives investment advice. More
Is there an app to download?
Fingene opens as a web app, so you use it in your phone or laptop browser, with nothing to install. A native Android app is planned for 17 November 2026. More
How do I start?
Take the Scan. It takes about five minutes, asks for no bank login, and ends with your Gene. After that you can start adding check-ins and entries, at whatever pace suits you. More
What data does Fingene collect?
Only what the product needs: your account details, your Scan answers, and whatever you choose to add, such as check-ins, entries, notes and conversations with Fino. Each optional kind has its own switch. More
How do the permission switches work?
There are eleven, each covering a kind of data or feature. Each one says what stops working if you turn it off, and you can change any of them whenever you like. See Your data for the full list. More
What happens to a bank message I paste?
It is read once to extract the amount, merchant and date, and the original text is discarded within 24 hours. More
What plans are there?
Basic is free. Plus is ₹249 a month, or ₹2,499 a year from day 91. Pro is ₹349 a month, or ₹3,499 a year. Founding Members can get Pro for a year at ₹1,999, ₹2,499 or ₹2,999, depending on which of the 1,000 seats they take (first 100, next 400, last 500). More
Do prices include GST?
Yes. All prices include 18% GST, and every payment gets a tax invoice. More
When do payments open?
At launch. Nothing is charged before then. More
What is Fino?
A conversational companion grounded in your profile and your own history. It reflects patterns back to you and asks the question behind a purchase. More
Will Fino tell me what to invest in?
No. Fino does not recommend what to buy, sell or hold. It can help you notice how you tend to feel before big money decisions. More
How does Fino stay within those lines?
Every reply is checked before you see it. If a draft reply gives advice, mentions returns or names an investment, Fino rewrites it. If the rewrite fails too, it sends a safe fallback instead. More
How long does the Scan take?
About five minutes. Progress saves as you go, so you can finish later. More
What are the five levels?
Habits, This week, Risk, Traits and Reveal. More
What is the confidence figure?
It shows how firm the read is. Five minutes of answers is a starting point. It gets sharper as you use the app. More
Money feels overwhelming right now. What can I do?
Fingene is not a counselling service. Tele-MANAS (14416) and KIRAN (1800-599-0019) are free and open any time. You can also write to support@thefingene.com, and a person will read it. More
Is Fino a therapist?
No. Fino is not therapy or medical care. If you tell it you are in distress, it stops coaching and points you to helplines. More
I cannot sign in. What should I try?
Check that you are using the email you registered with, then use the password reset. If that fails, write to support@thefingene.com with the email address and we will help. More
Write to us at support@thefingene.com
Tell us what you were trying to do and we will get back to you within 48 hours. A person reads every message.
Find your Fingene.
Find your Fingene.
Five minutes, no bank login. Prefer to skip it? Create an account and start tracking instead.